The website www.madeira-adventure-kingdom.com is registered and owned by Rodrigues & Cro, unipessoal, LDA, the entity responsible for its content and management.
For any inquiries related to www.madeira-adventure-kingdom.com or the General Terms and Conditions of Use and Contracting (CGCU), please contact Madeira Adventure Kingdom Customer Service through one of the following methods:
Email: reservas@madeira-adventure-kingdom.com
Contact Form: www.madeira-adventure-kingdom.com/contact/
2.1 Governing Relationship
These general conditions govern the relationship between the Customer and Madeira Adventure Kingdom.
2.2 Trademark and Billing
Madeira Adventure Kingdom is a registered trademark with INPI. All transactions and billing will be conducted under our legal name: Rodrigues & Cro, Unipessoal, LDA, with VAT number PT511285167.
2.3 Acceptance of Conditions
Registration for any activity implies acknowledgment and acceptance of these conditions.
2.4 Insurance Coverage
Madeira Adventure Kingdom provides third-party liability insurance and personal accident insurance in accordance with Article 46 of Regional Legislative Decree Nº 30/2008/M, dated August 12, 2008. All participants are insured under Madeira Adventure Kingdom’s policies in compliance with Portuguese law. The inherent risks of participating in tourist activities are covered by a personal accident policy and a liability policy, as stipulated by the legislation, with the following coverage:
Note: Madeira Adventure Kingdom cannot cover expenses exceeding these amounts. If you wish to engage in activities with coverage beyond these limits or for risks not included in the insurance policy, you must arrange additional insurance independently.
2.5 Licensing
Madeira Adventure Kingdom holds the RNAAT 4034 license as a tour operator and the RNAAT 927/2017 license as a tourist entertainment company. Both licenses are issued by the Regional Tourism Direction and Turismo de Portugal, authorizing the activities conducted by Madeira Adventure Kingdom.
2.6 Pricing and Invoicing
The price displayed for each activity includes taxes and all necessary equipment. If you require a personalized invoice, please request it within 72 hours after making your reservation and provide all necessary details. If no request for a personalized invoice is made, an invoice will be issued to “final consumer” according to Portuguese law.
2.7 Reservation Process
To make a reservation, click the “Book Now” button on our official website. You will then be guided through the reservation process by our booking system, FareHarbor. The FareHarbor platform allows secure payments using credit card, Google Pay, iDeal, or Sofort. All payments are encrypted to ensure security.
2.8 Customer Responsibility
It is the responsibility of the customer to ensure they are in good health and fit to participate in the activities. Madeira Adventure Kingdom is not responsible for accidents resulting from carelessness or disrespect of the participants.
2.9 Cancellation Policy
We acknowledge that plans may change unexpectedly. Therefore, we offer flexibility for changes or cancellations. To receive a full refund or change your booking, you must cancel or change your booking more than 24 hours prior to the scheduled activity. No-shows will be charged in full.
2.10 Activity Changes and Cancellations
Activities and tours may be canceled or changed under the following circumstances:
2.11 Customer Behavior
The customer is responsible for their individual behavior during each activity. If a customer endangers the safety of others, they may be prohibited from continuing the activity.
2.12 Responsibility for Accidents
Madeira Adventure Kingdom is not responsible for accidents resulting from the negligence or disregard of participants in following the instructions provided by monitors.
2.13 Personal Belongings
Personal belongings are the responsibility of their owners. Madeira Adventure Kingdom is not liable for any objects lost during the activity.
2.14 Use of Audiovisual Material
Customers grant Madeira Adventure Kingdom all rights to the audiovisual material collected during the activity and permit its use for promotional purposes.
2.15 Third-Party Activities
Excursions, Whale and Dolphin Watching, Catamaran trips, and Jeep Safaris are conducted by local suppliers. Madeira Adventure Kingdom acts solely as an intermediary for these activities.
3.1 Compliance with Instructions
All participants must fully comply with the instructions given by the canyoning guides at the beginning of the activity, including the correct use of all individual safety equipment.
3.2 Prohibited Substances
Individuals under the influence of alcohol, drugs, or any other substances that may impair perception, physical dexterity, or behavior will not be permitted to participate in the canyoning tour.
3.3 Health Disclosure
Participants must inform the guides and organization of any relevant health issues. We do not recommend canyoning for individuals with heart problems, knee issues, severe back problems, epilepsy, or any other conditions that may compromise safety.
3.4 Physical and Mental Condition
Clients must ensure they are in good physical and mental condition to participate in the activity.
3.5 Personal Information
We require the following information from all clients for insurance and equipment purposes: full name, date of birth, weight, height, and shoe size. This data is managed confidentially and deleted after the tour.
3.6 First Aid Preparedness
All our guides carry a first aid kit and are trained in first aid rescue.
3.7 Adherence to Safety Rules
Participants who do not respect the instructions and safety rules provided by the organization may be prevented from continuing the tour.
3.8 Canyoning Levels
3.9 Accurate Information
Providing false information or ignoring questions about your condition will absolve Madeira Adventure Kingdom of responsibility for any resulting accidents.
3.10 Age and Physical Requirements
3.11 Photographs
During the tour, we will take photographs and provide clients with a copy for free. These photos are stored for 3 months, after which they are deleted. Clients consent to the use of these photos for promotional purposes on our social media channels or website.
3.12 Personal Belongings
Personal belongings are the responsibility of their owners. Madeira Adventure Kingdom is not liable for lost items during the activity.
3.13 Transportation
Transportation is included in the canyoning tours. Free pick-up is available for hotels in Funchal or Caniço, depending on your accommodation location.
3.14 Required Items
Participants need to bring a towel and swimwear. During winter, bring a jacket or layers to protect against wind and rain before getting into the wetsuit.
3.15 Cancellations and Rescheduling
4.1 Compliance with Instructions
All participants must fully comply with the instructions given by the hiking guides at the beginning of the activity, as well as adhere to safety guidelines throughout the tour.
4.2 Prohibited Substances
Individuals under the influence of alcohol, drugs, or any other substances that may impair perception, physical dexterity, or behavior will not be permitted to participate in the hiking tour.
4.3 Health Disclosure
Participants must inform the guides and organization of any relevant health issues. We do not recommend hiking for individuals with heart problems, knee issues, severe back problems, epilepsy, or any other conditions that may compromise safety.
4.4 Physical and Mental Condition
Clients must ensure they are in good physical and mental condition to participate in the activity.
4.5 First Aid Preparedness
All our guides carry a first aid kit and are trained in first aid rescue.
4.6 Adherence to Safety Rules
Participants who do not respect the instructions and safety rules provided by the organization may be prevented from continuing the tour. The decision of the guide is mandatory and final.
4.7 Appropriate Gear
Participants must wear appropriate clothing and footwear suitable for hiking. We recommend mountain boots or sporty shoes with good grip. Participants should bring a hat, sunscreen, water, and any personal medication required. Be prepared for sudden weather changes.
4.8 Personal Belongings
Personal belongings are the responsibility of their owners. The company is not liable for lost items during the activity.
4.9 Weather Conditions
The company reserves the right to cancel or modify the tour in case of adverse weather conditions. Participants will be informed as soon as possible and provided with alternative options or a full refund if necessary.
4.10 Special Condition for the Highest Peaks of Madeira
If you book a tour for hiking from Pico do Areeiro to Pico Ruivo, please note that this hike is always affected by different weather conditions. If it is impossible to safely conduct this hike, we will provide an alternative hike (usually Vereda do Larano or Ponta de São Lourenço due to different weather exposure). If you do not wish to take the alternative route, you must inform the guide.
4.11 Environmental Responsibility
Participants are expected to respect the natural environment. Littering, damaging plants, and disturbing wildlife are strictly prohibited.
4.12 Minimum Age
The minimum age for participation in a hiking tour is 9 years old. Younger children may be allowed on certain tours at the discretion of the company and with prior arrangement.
4.13 Maximum Group Size
To ensure safety and quality, the company may limit the number of participants in each hiking group. Early booking is recommended. We work with a maximum of 15 participants per guide.
4.14 Photographs
During the tour, we may take photographs for promotional purposes. Participants consent to the use of these photos on our social media channels and website.
4.15 Transportation
Transportation to and from the hiking location may be included in the tour package. We offer pick-up services for customers in Machico, Caniço, and Funchal. Details will be provided at the time of booking by our office team.
4.16 Recommended Items
Participants should bring a backpack, water bottle, and any personal snacks. Depending on the season and weather conditions, additional items such as rain gear or extra layers may be necessary.
4.17 Cancellations and Rescheduling
4.18 Liability
While the company takes all reasonable measures to ensure the safety of participants, hiking activities inherently carry certain risks. Participants acknowledge and accept these risks and agree that the company is not liable for injuries, accidents, or losses that may occur during the tour.
4.19 Agreement to Terms
By booking a hiking tour with us, participants agree to comply with these general conditions and any additional instructions provided by the guides.
The company Madeira Adventure Kingdom (hereinafter “MAK”), the entity responsible for www.madeira-adventure-kingdom.com values the privacy of its members/clients and in this sense undertakes to respect it, ensuring the confidentiality and protection of the data registered by users.
This Privacy Statement is intended to provide users with the conditions of Security and Privacy, and only the data necessary for the provision of the service are requested and collected, according to the explicit indications on the website. You are free to access, correct, or delete your data.
Company: Rodrigues & Cro Lda.
Contact Data Protection Officer: dados.pessoais@madeira-adventure-kingdom.com
We assume the following commitments with the users:
To process data in a lawful and fair manner, collecting only the information necessary and relevant to the purpose for which it is intended.
Allow the data subject to access and correct some information about him/her.
Keep the data accurate and, if necessary, current.
Guarantee free of charge the right to delete the data used when required by the holder.
Possess security mechanisms that prevent the consultation, modification, destruction or addition of the data by an unauthorized person to do so.
Do not perform interconnection of personal data, unless authorized by law.
2. INFORMATION AND CONSENT
The Personal Data Protection Act (hereinafter “LPDP”) and the General Regulation on Data Protection (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter “RGPD”) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.
In legal terms, “personal data” means any information of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person, and protection does not cover the data of legal persons.
By accepting this Privacy Policy you give your informed, express, free and unambiguous consent for the personal data provided through the site www.madeira-adventure-kingdom.com to be included in a file that is the responsibility of the MAK, whose treatment under the terms of the LPDP and the RGPD comply with appropriate technical and organizational security measures.
The MAK maintains a database with the registration of its clients. The data present on this basis are solely the data provided by the data at the time of its registration and are automatically collected and processed, according to the terms approved by the National Data Protection Commission, by MAK, the entity responsible for the corresponding file.
Information on philosophical or political beliefs, party or trade union membership, religious belief, private life and racial or ethnic origin, as well as data on health and sex life, including genetic data, shall not be solicited.
In no case shall we carry out any of the following activities with personal data provided to us through this site:
Grant to other persons or other entities, without the prior consent of the data subject;
3. PURPOSES OF THE PROCESSING OF PERSONAL DATA
The personal data that we treat through this page will only be used for the following purposes:
(i) Reservation requests;
(ii) Communication with customers and clarification of doubts;
(iii) Contact Order Processing;
(iv) Claim Processing;
(v) Statistical analysis activities;
(vi) Verify, maintain and develop systems and statistical analyzes;
(vii) Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
(viii) Preventing and combating fraud;
(ix) Request for comments on products or services purchased;
(x) Conduct satisfaction surveys.
MAK guarantees the confidentiality of all data provided by its customers. Although the MAK does collect and process data in a secure manner and prevents its loss or manipulation, using the most advanced techniques for this purpose, we inform you that the collection in open network allows the circulation of personal data without security conditions, at the risk of being seen and used by unauthorized third parties.
The MAK website has a contact form in which users can ask questions and thus take better advantage of the entire MAK offer. If users provide personal data to the MAK via this contact form, they will not be used for any purpose other than what is requested by the user.
The www.madeira-adventure-kingdom.com website has a chat , where users can ask questions and thus take better advantage of the entire MAK offer. If users provide personal data to the MAK via chat, they will not be used for any purpose other than what is requested by the user.
On the other hand, the user consents to the access to the information regarding the service contracted with MAK in order to be able to offer additional services to the contractor.
At the time of the collection of personal data, except in the fields where the contrary is indicated, the user may voluntarily make personal data available, without the lack of response implying a decrease in the quality or quantity of the corresponding services (unless indicated otherwise). However, failure to respond to data, which is considered mandatory, will mean that it is impossible to access the service for which the data were requested.
If you do not agree to the above conditions, MAK will not be able to contract with you through its website.
4. ASSIGNMENT OF PERSONAL DATA
In order to comply with the purpose of this website, the MAK may transfer its personal data to other entities that will treat it for the following purposes:
Provision of contracted services;
Payment management and processing activities;
The entities to whom the MAK and their personal data to deal with them in the above mentioned terms will have the following nature:
Insurance companies;
Third parties related to the provision of contracted services;
Payment management and processing entities;
Processing and ordering entities.
5. STORING YOUR PERSONAL DATA
Data collected by the MAK may be transferred and stored at a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storage or processing.
All information provided to the MAK is stored securely on our servers and/or servers of our service providers, which may be located in countries outside the European Economic Area (“EEA”). We take all reasonable steps to ensure that your data is treated safely and in accordance with this privacy policy.
6. SECURITY MEASURES
MAK states that it has implemented and will continue to implement the security measures of a technical and organizational nature necessary to ensure the security of the personal data provided to it in order to prevent unauthorized alteration, loss, treatment and / or access, account the current state of the technology, the nature of the data stored and the risks to which it is exposed.
The MAK guarantees the confidentiality of all data provided by its customers either in the register or in the process of buying / ordering products or services. The collection and processing of data takes place safely and prevents its loss or manipulation. All data will be entered on a Secure Server (128 bit SSL) that encrypts / encodes (transforms into a code). You can verify that your browser is secure if the lock symbol appears or if the address starts with https instead of http.
The personal data are treated with the level of protection legally required to guarantee their security and prevent unauthorized alteration, loss, treatment or access, taking into account the state of the technology, being the user aware and accepting that the measures of Internet security are not impregnable.
The MAK whenever you access any personal data, undertakes to:
To store them by means of legally enforceable security measures of a technical and organizational nature that guarantee their security, thus avoiding unauthorized alteration, loss, processing or access, in accordance with the current state of technology, to nature of the data and the possible risks to which they are exposed;
Use the data exclusively for the purposes previously defined;
Make sure that the data are processed only by the workers whose intervention is necessary for the provision of the service and they are bound by the duty of secrecy and confidentiality. Should the information be disclosed to third parties, they should be required to keep the confidentiality in accordance with the provisions of this document.
7. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS
One of the purposes for which we treat personal data provided by users is to send electronic communications with information relating to commercial and promotional communications.
Whenever we make a communication of this type, it will be directed exclusively to users who have previously authorized them expressly.
In accordance with the provisions of Decree-Law no. 7/2004 of January 7, in case you wish to stop receiving commercial or promotional communications from MAK, you can request opposition from the service by sending an e-mail to dados.pessoais@madeira-adventure-kingdom.com
8. EXERCISE OF RIGHTS
In accordance with the provisions of the LDPD and the RGPD, you may exercise your rights of access, rectification, erasure, limitation, opposition, and portability at any time upon request by any of the following means:
E-mail: dados.pessoais@madeira-adventure-kingdom.com
Address: Estrada da Eira do Serrado Nº 38B
Funchal, Madeira 9020-156
Portugal
If you wish, at any time, to cease to be part of the MAK database you can exercise this right through these contacts.
This Cookie Policy is an integral part of www.madeira-adventure-kingdom.com Privacy Policy (hereinafter “MAK”, “Site” or “Website”). Access and browsing the site, or the use of its services, implies acceptance of the terms and conditions contained in the Privacy Policy.
To facilitate and provide a better browsing experience through the website, the www.madeira-adventure-kingdom.com (hereinafter “MAK”, “Site” or “Website”), informs you that you use Cookies or other files with similar functionality (“Cookies”).
Due to how Internet communication standards work, access to websites may involve the use of cookies. In any case, we inform that MAK is responsible for the Cookies and for the treatment of the data obtained through the cookies themselves and of third parties, deciding on the purpose, content and use of the treatment of the information collected.
1. What is a Cookie?
Cookies are files that contain small amounts of information that is downloaded to the user’s device when you visit a web page. The main objective is to recognize the user whenever he or she accesses the site, also allowing for better quality and better use of the site. site. Briefly: aim to simplify your navigation on madeira-adventure-kingdom.com
Cookies are essential for the functioning of the Internet; they do not damage the user’s device / device and, if enabled in the configuration of your browser, help identify and resolve possible errors in the operation of the site.
2. Use of Cookies by MAK.
By accessing the site, you expressly consent to the use of this type of Cookies on your devices. If you disable Cookies, your site navigation may not be optimized, and some of the functionality available on the site may not work correctly.
Specifically, the MAK uses Cookies for the purposes set forth below. If in the future the MAK uses others for the purpose of granting more and better services, the user will be informed accordingly.
3. Cookies Used
– Preferences Cookies
These cookies allow websites to memorize information that changes the behavior and appearance of the Website. These cookies can also help you change the text size, font, and other customizable parts of Web pages. Losing information stored in a cookie of preference may make the Website experience less functional, but should not impede its operation.
– Security Cookies
Security cookies are used to authenticate users and prevent fraudulent use of logon credentials and protect data from unauthorized persons. For example, you can block many types of attacks, such as attempts to steal content from forms that you fill in Web pages.
– Process Cookies
Process cookies help the website to run and provide services that the website visitor expects, such as browsing web pages or accessing secure areas of the website. Without these cookies, the Website can not function properly.
– Session State Cookies
Websites often collect information about how users interact with a particular web page. This can include the pages that users visit most frequently and whether users receive error messages from particular pages. So-called “session-state cookies” help improve business services to improve the browsing experience of our users. Blocking or deleting these cookies does not make the website unusable.
– Analysis Cookies
These cookies help website and app owners understand their visitors’ involvement with their web pages. They may use a set of cookies to collect information and report usage statistics for websites without personally identifying individual visitors.
– Advertising Cookies
These Cookies (for example, platforms such as Google or Facebook) help the site owner and / or applications to capture “Leads” to get new advisors / clients / users of the website . The Collected data is anonymous and the user can not be identified. They are used to limit the number of times an ad is viewed and help measure the effectiveness of an advertising campaign.
– Cookies and social-plug-ins (social buttons)
These social cookies are intended to allow users to share pages and content through third-party social networks. They can also target the advertising offer on social networks.
Our site also uses plug-ins or social buttons.
The social plug-ins make it possible to facilitate the sharing of pages and contents of the site www.madeira-adventure-kingdom.com on various social platforms. For example, they allow the user to like and share information from our site with their friends on social networks.
For this purpose, the plug-ins use cookies to track the navigation of users, whether users of these platforms or not, and to check whether or not they are connected to the social network while browsing. These cookies also allow you to target advertising offers on these platforms.
For more information about the use of personal data in relation to social networks, the privacy policies of third-party social networks may be consulted.
All cookies are only kept for the time that is strictly necessary for their use.
4. User setup to prevent cookies
In accordance with applicable law, we provide information that enables you to configure your browser to manage and maintain your privacy and security with respect to Cookies. Therefore, we provide information and links to the official web sites of the main browsers so that the user can decide whether or not to accept the use of Cookies.
The cookie settings can be changed in the preferences of the browser, following the instructions in the links:
Chrome
Firefox
Internet Explorer
Safari
For more information about cookies, including to know which cookies have been installed and how they can be managed and deleted, you can access www.allaboutcookies.org. If you do not want your site visits to be detected by Google Analytics, you should http://tools.google.com/dlpage/gaoptout.
It is understood that the user accepts the use of cookies if he continues browsing this page without first proceeding to deactivate it.
5. Consumer Information
In case of consumption dispute , the consumer may resort to the European Platform for Dispute Settlement in line, available in http://ec.europa.eu/consumers/odr or the following alternative resolution entities of consumer disputes:
Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira
Morada: Rua Direita, 27 – 1º Andar, 9050-405 Funchal;
Tel.: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt;
Web: www.srrh.gov-madeira.pt
For more information see the Consumer Portal http://www.consumidor.pt
Last Update: 24 June 2024
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