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Frequently Asked Questions

Common questions for your Madeira adventure.

Most Frequent Questions

Have a look at some of the most frequently asked questions about our activities. Hopefully, this will help you with planning your adventure. If you still have questions, please contact us.

To make a reservation, visit the activity you wish to book on our website and use the calendar or booking form to select your preferred dates and times.

We accept payments by credit card (MasterCard / Visa), Sofort, IDeal, Google Pay and through PayPal for your convenience.
You can cancel an activity by email or telephone. To receive a refund, cancellations must be made at least 24 hours in advance.

In case of bad weather, we may cancel the activity or change the itinerary. Our team will assess the conditions and decide if the activity should proceed. Please note that if you miss the activity due to weather, it is non-refundable.

Yes, we offer private activities tailored to your needs. For more information and to book a private tour visit our private tours page or please contact us using our form.

Our activities are designed to be inclusive, but it’s important that participants do not have health issues that prevent them from performing physical activities. If in doubt, please consult with us before booking.
The price includes the activity itself, transportation to the location, personal accident insurance, and all necessary equipment. For canyoning, we recommend bringing a towel, swimsuit, sports shoes that can get wet, and a change of clothes.
We provide pick-up services from hotels in Funchal, Machico, or Caniço. For pick-ups from other locations on the island, there may be an additional charge.

To make a reservation, visit the activity you wish to book on our website and use the calendar or booking form to select your preferred dates and times.

We accept payments by credit card (MasterCard / Visa), Sofort, IDeal, Google Pay and through PayPal for your convenience.
You can cancel an activity by email or telephone. To receive a refund, cancellations must be made at least 24 hours in advance.

In case of bad weather, we may cancel the activity or change the itinerary. Our team will assess the conditions and decide if the activity should proceed. Please note that if you miss the activity due to weather, it is non-refundable.

Yes, we offer private activities tailored to your needs. For more information and to book a private tour visit our private tours page or please contact us using our form.

Our activities are designed to be inclusive, but it’s important that participants do not have health issues that prevent them from performing physical activities. If in doubt, please consult with us before booking.
The price includes the activity itself, transportation to the location, personal accident insurance, and all necessary equipment. For canyoning, we recommend bringing a towel, swimsuit, sports shoes that can get wet, and a change of clothes.
We provide pick-up services from hotels in Funchal, Machico, or Caniço. For pick-ups from other locations on the island, there may be an additional charge.

To make a reservation, visit the activity you wish to book on our website and use the calendar or booking form to select your preferred dates and times.

We accept payments by credit card (MasterCard / Visa), Sofort, IDeal, Google Pay and through PayPal for your convenience.
You can cancel an activity by email or telephone. To receive a refund, cancellations must be made at least 24 hours in advance.

In case of bad weather, we may cancel the activity or change the itinerary. Our team will assess the conditions and decide if the activity should proceed. Please note that if you miss the activity due to weather, it is non-refundable.

Yes, we offer private activities tailored to your needs. For more information and to book a private tour visit our private tours page or please contact us using our form.

Our activities are designed to be inclusive, but it’s important that participants do not have health issues that prevent them from performing physical activities. If in doubt, please consult with us before booking.
The price includes the activity itself, transportation to the location, personal accident insurance, and all necessary equipment. For canyoning, we recommend bringing a towel, swimsuit, sports shoes that can get wet, and a change of clothes.
We provide pick-up services from hotels in Funchal, Machico, or Caniço. For pick-ups from other locations on the island, there may be an additional charge.

To make a reservation, visit the activity you wish to book on our website and use the calendar or booking form to select your preferred dates and times.

We accept payments by credit card (MasterCard / Visa), Sofort, IDeal, Google Pay and through PayPal for your convenience.
You can cancel an activity by email or telephone. To receive a refund, cancellations must be made at least 24 hours in advance.

In case of bad weather, we may cancel the activity or change the itinerary. Our team will assess the conditions and decide if the activity should proceed. Please note that if you miss the activity due to weather, it is non-refundable.

Yes, we offer private activities tailored to your needs. For more information and to book a private tour visit our private tours page or please contact us using our form.

Our activities are designed to be inclusive, but it’s important that participants do not have health issues that prevent them from performing physical activities. If in doubt, please consult with us before booking.
The price includes the activity itself, transportation to the location, personal accident insurance, and all necessary equipment. For canyoning, we recommend bringing a towel, swimsuit, sports shoes that can get wet, and a change of clothes.
We provide pick-up services from hotels in Funchal, Machico, or Caniço. For pick-ups from other locations on the island, there may be an additional charge.

To make a reservation, visit the activity you wish to book on our website and use the calendar or booking form to select your preferred dates and times.

We accept payments by credit card (MasterCard / Visa), Sofort, IDeal, Google Pay and through PayPal for your convenience.
You can cancel an activity by email or telephone. To receive a refund, cancellations must be made at least 24 hours in advance.

In case of bad weather, we may cancel the activity or change the itinerary. Our team will assess the conditions and decide if the activity should proceed. Please note that if you miss the activity due to weather, it is non-refundable.

Yes, we offer private activities tailored to your needs. For more information and to book a private tour visit our private tours page or please contact us using our form.

Our activities are designed to be inclusive, but it’s important that participants do not have health issues that prevent them from performing physical activities. If in doubt, please consult with us before booking.
The price includes the activity itself, transportation to the location, personal accident insurance, and all necessary equipment. For canyoning, we recommend bringing a towel, swimsuit, sports shoes that can get wet, and a change of clothes.
We provide pick-up services from hotels in Funchal, Machico, or Caniço. For pick-ups from other locations on the island, there may be an additional charge.

To make a reservation, visit the activity you wish to book on our website and use the calendar or booking form to select your preferred dates and times.

We accept payments by credit card (MasterCard / Visa), Sofort, IDeal, Google Pay and through PayPal for your convenience.
You can cancel an activity by email or telephone. To receive a refund, cancellations must be made at least 24 hours in advance.

In case of bad weather, we may cancel the activity or change the itinerary. Our team will assess the conditions and decide if the activity should proceed. Please note that if you miss the activity due to weather, it is non-refundable.

Yes, we offer private activities tailored to your needs. For more information and to book a private tour visit our private tours page or please contact us using our form.

Our activities are designed to be inclusive, but it’s important that participants do not have health issues that prevent them from performing physical activities. If in doubt, please consult with us before booking.
The price includes the activity itself, transportation to the location, personal accident insurance, and all necessary equipment. For canyoning, we recommend bringing a towel, swimsuit, sports shoes that can get wet, and a change of clothes.
We provide pick-up services from hotels in Funchal, Machico, or Caniço. For pick-ups from other locations on the island, there may be an additional charge.

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